Dehner DE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Apr 05, 2026 - 20:38 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Apr 05, 2026 - 19:38 UTC

Investigating

We are currently investigating an issue causing some orders of Dehner DE (DHNER-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Apr 05, 2026 - 17:36 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Apr 05, 2026 - 16:59 UTC

Investigating

We are currently investigating an issue causing some orders of Dehner DE (DHNER-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Apr 05, 2026 - 12:40 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Apr 05, 2026 - 12:36 UTC

Investigating

We are currently investigating an issue causing some orders of Dehner DE (DHNER-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Apr 05, 2026 - 08:52 UTC
This incident affected: Gift Processing.