Coles AU orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jul 15, 2025 - 00:40 UTC

Investigating

We are currently investigating an issue causing some orders of Coles AU (COLES-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 15, 2025 - 00:35 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 15, 2025 - 00:31 UTC

Investigating

We are currently investigating an issue causing some orders of Coles AU (COLES-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 15, 2025 - 00:30 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 15, 2025 - 00:29 UTC

Investigating

We are currently investigating an issue causing some orders of Coles AU (COLES-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 15, 2025 - 00:25 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 15, 2025 - 00:23 UTC

Investigating

We are currently investigating an issue causing some orders of Coles AU (COLES-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 15, 2025 - 00:20 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 15, 2025 - 00:19 UTC

Investigating

We are currently investigating an issue causing some orders of Coles AU (COLES-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 15, 2025 - 00:15 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 15, 2025 - 00:14 UTC

Investigating

We are currently investigating an issue causing some orders of Coles AU (COLES-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 15, 2025 - 00:10 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 15, 2025 - 00:07 UTC

Investigating

We are currently investigating an issue causing some orders of Coles AU (COLES-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 15, 2025 - 00:05 UTC
This incident affected: Gift Processing.