Amazon UK Incentives and Marketing orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Apr 09, 2025 - 08:39 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Apr 09, 2025 - 07:39 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon UK Incentives and Marketing (AMZ-IM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Apr 08, 2025 - 05:58 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Apr 08, 2025 - 05:46 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon UK Incentives and Marketing (AMZ-IM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Apr 08, 2025 - 05:41 UTC
This incident affected: Gift Processing.