Cinépolis Dulcería: Combo VIP palomitas de mantequilla med y un refresco med de cualquier sabor MX orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Aug 08, 2025 - 12:55 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Aug 08, 2025 - 11:55 UTC

Investigating

We are currently investigating an issue causing some orders of Cinépolis Dulcería: Combo VIP palomitas de mantequilla med y un refresco med de cualquier sabor MX (CINEDC-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Jul 24, 2025 - 06:23 UTC

This incident affected: Gift Processing.