Douglas PL orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Sep 20, 2026 - 09:52 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Sep 20, 2026 - 08:52 UTC

Investigating

We are currently investigating an issue causing some orders of Douglas PL (DOUG-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Sep 18, 2026 - 11:10 UTC

This incident affected: Payout Fulfilment (Poland).