Record Tokens UK orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Apr 22, 2025 - 13:43 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Apr 22, 2025 - 12:43 UTC

Investigating

We are currently investigating an issue causing some orders of Record Tokens UK (RCRD-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Apr 12, 2025 - 06:57 UTC

This incident affected: Gift Processing.