Global Hotel Card SE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Aug 28, 2024 - 10:41 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Aug 28, 2024 - 09:41 UTC

Investigating

We are currently investigating an issue causing some orders of Global Hotel Card SE (GHC-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Jun 25, 2024 - 17:12 UTC

This incident affected: Gift Processing.