Douglas PL orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Mar 10, 2026 - 16:04 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Mar 10, 2026 - 15:04 UTC

Investigating

We are currently investigating an issue causing some orders of Douglas PL (DOUG-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Mar 09, 2026 - 17:00 UTC

This incident affected: Gift Processing.