Xbox Game Pass Ultimate 1M US orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted May 09, 2025 - 15:51 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted May 09, 2025 - 14:51 UTC

Investigating

We are currently investigating an issue causing some orders of Xbox Game Pass Ultimate 1M US (XBOX1-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted May 09, 2025 - 02:03 UTC

This incident affected: Gift Processing.