Swarovski UK orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jul 07, 2025 - 12:16 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 07, 2025 - 11:16 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 07, 2025 - 11:12 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 07, 2025 - 11:11 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 07, 2025 - 11:07 UTC
This incident affected: Gift Processing.