Laithwaite's UK orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Sep 04, 2025 - 17:00 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Sep 04, 2025 - 16:00 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 04, 2025 - 15:46 UTC

Investigating

We are currently investigating an issue causing some orders of Laithwaite's UK (LTHW-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Sep 04, 2025 - 13:43 UTC

This incident affected: Gift Processing.