Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Aug 04, 2026 - 22:11 UTC

Investigating

We are currently investigating an issue causing some orders of Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX (CINEBO-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Jul 21, 2026 - 23:03 UTC

This incident affected: Gift Processing.