Swarovski DE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jun 05, 2025 - 12:12 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jun 05, 2025 - 12:07 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jun 05, 2025 - 12:02 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jun 05, 2025 - 11:57 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jun 05, 2025 - 11:52 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jun 05, 2025 - 11:47 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jun 05, 2025 - 11:42 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jun 05, 2025 - 11:37 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jun 05, 2025 - 11:33 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jun 05, 2025 - 11:27 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jun 05, 2025 - 11:26 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jun 05, 2025 - 11:22 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jun 05, 2025 - 11:17 UTC

Investigating

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jun 05, 2025 - 11:12 UTC
This incident affected: Gift Processing.