RTV Euro AGD PL orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 11:21 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Sep 23, 2025 - 10:21 UTC

Investigating

We are currently investigating an issue causing some orders of RTV Euro AGD PL (RTV-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Sep 19, 2025 - 21:11 UTC

This incident affected: Gift Processing.