Rougier&Plé Graphigro FR orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jan 10, 2026 - 10:32 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 10, 2026 - 09:32 UTC

Investigating

We are currently investigating an issue causing some orders of Rougier&Plé Graphigro FR (ROUGPG-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 09, 2026 - 16:25 UTC
This incident affected: Gift Processing.
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