Amazon ZA orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Oct 09, 2025 - 02:24 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Oct 09, 2025 - 01:23 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon ZA (AMZ-ZA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Oct 08, 2025 - 21:46 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Oct 08, 2025 - 21:09 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon ZA (AMZ-ZA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Oct 08, 2025 - 13:14 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Oct 08, 2025 - 12:42 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon ZA (AMZ-ZA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Oct 08, 2025 - 12:39 UTC
This incident affected: Gift Processing.