Microsoft Xbox Game Pass Ult 3M SE orders are failing

Incident Report for Runa

Investigating

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 3M SE (MXGPU3-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Dec 21, 2025 - 19:59 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Dec 21, 2025 - 19:12 UTC

Investigating

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 3M SE (MXGPU3-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Dec 21, 2025 - 18:06 UTC
This incident affects: Gift Processing.
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