Publix US orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jan 12, 2026 - 11:00 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 23:34 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 23:32 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 23:04 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 23:01 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 22:44 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 22:42 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 20:39 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 20:36 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 19:14 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 19:11 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 18:39 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 18:34 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 16:49 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 16:47 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 16:14 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 11, 2026 - 16:10 UTC

Investigating

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 11, 2026 - 16:08 UTC
This incident affected: Gift Processing.