Cineworld UK orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jul 14, 2025 - 12:15 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 12:10 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 14, 2025 - 12:10 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 12:05 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 14, 2025 - 12:00 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 11:55 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 14, 2025 - 11:55 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 11:50 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 14, 2025 - 11:50 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 11:45 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 14, 2025 - 11:40 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 11:35 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 14, 2025 - 11:34 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 11:30 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 14, 2025 - 11:30 UTC

Investigating

We are currently investigating an issue causing some orders of Cineworld UK (CINE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 14, 2025 - 11:25 UTC
This incident affected: Gift Processing.