Morele PL orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Mar 19, 2025 - 12:46 UTC

Investigating

We are currently investigating an issue causing some orders of Morele PL (MORELE-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Mar 19, 2025 - 12:37 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Mar 19, 2025 - 12:36 UTC

Investigating

We are currently investigating an issue causing some orders of Morele PL (MORELE-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Mar 19, 2025 - 12:33 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Mar 19, 2025 - 12:31 UTC

Investigating

We are currently investigating an issue causing some orders of Morele PL (MORELE-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Mar 19, 2025 - 12:28 UTC
This incident affected: Gift Processing.