MANGO PT orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted May 12, 2025 - 17:14 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 14:08 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 14:06 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 14:03 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 14:01 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:58 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:56 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:53 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:51 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:48 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:46 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:43 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:41 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:38 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:36 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:33 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:31 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:28 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:26 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:23 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted May 09, 2025 - 13:21 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO PT (MANGO-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted May 09, 2025 - 13:18 UTC
This incident affected: Gift Processing.