Five Guys UK orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Feb 26, 2026 - 16:47 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Feb 26, 2026 - 15:47 UTC

Investigating

We are currently investigating an issue causing some orders of Five Guys UK (FIVEGY-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Feb 15, 2026 - 13:32 UTC

This incident affected: Gift Processing.