MANGO IE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jul 03, 2025 - 17:11 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 15:06 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 15:05 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 15:01 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 15:00 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:56 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:55 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:51 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:49 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:46 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:45 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:41 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:39 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:36 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:34 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:31 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:29 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:26 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:24 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:21 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:19 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:16 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:15 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:11 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:10 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:06 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 14:05 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 14:01 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 13:59 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 13:56 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jul 03, 2025 - 13:54 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jul 03, 2025 - 13:50 UTC
This incident affected: Gift Processing.