Q8 IT orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Jan 12, 2026 - 16:21 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Jan 12, 2026 - 15:21 UTC

Investigating

We are currently investigating an issue causing some orders of Q8 IT (Q8-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Jan 12, 2026 - 11:03 UTC

This incident affected: Gift Processing.