Ernsting's family DE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Apr 15, 2024 - 12:33 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Apr 15, 2024 - 11:33 UTC

Investigating

We are currently investigating an issue causing some orders of Ernsting's family DE (ERNST-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Apr 13, 2024 - 07:41 UTC

This incident affected: Gift Processing.