Jacadi FR orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Feb 14, 2025 - 11:01 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Feb 14, 2025 - 10:01 UTC

Investigating

We are currently investigating an issue causing some orders of Jacadi FR (JACDI-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Jan 29, 2025 - 11:50 UTC

This incident affected: Gift Processing.