Amazon MX orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Sep 05, 2024 - 18:45 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Sep 05, 2024 - 17:45 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon MX (AMZ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Sep 05, 2024 - 04:15 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Sep 05, 2024 - 03:40 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon MX (AMZ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Sep 05, 2024 - 01:09 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Sep 05, 2024 - 00:36 UTC

Investigating

We are currently investigating an issue causing some orders of Amazon MX (AMZ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Sep 04, 2024 - 20:19 UTC
This incident affected: Gift Processing.