MANGO IE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Apr 16, 2025 - 13:10 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Apr 16, 2025 - 12:10 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Apr 16, 2025 - 12:06 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Apr 16, 2025 - 12:05 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Apr 16, 2025 - 12:01 UTC
This incident affected: Gift Processing.
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