RTL+ DE orders are failing

Incident Report for Runa

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Nov 04, 2025 - 16:47 UTC

Investigating

We are currently investigating an issue causing some orders of RTL+ DE (RTL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Nov 01, 2025 - 09:09 UTC
This incident affects: Gift Processing.
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