MANGO IE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Feb 06, 2025 - 17:51 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Feb 02, 2025 - 16:39 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Feb 02, 2025 - 16:38 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Feb 02, 2025 - 16:34 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Feb 02, 2025 - 16:32 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Feb 02, 2025 - 16:29 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Feb 02, 2025 - 16:27 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Feb 02, 2025 - 16:24 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Feb 02, 2025 - 16:23 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Feb 02, 2025 - 16:19 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Feb 02, 2025 - 16:17 UTC

Investigating

We are currently investigating an issue causing some orders of MANGO IE (MANGO-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Feb 02, 2025 - 16:14 UTC
This incident affected: Gift Processing.