Oxybul-Okaïdi FR orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Nov 14, 2025 - 02:20 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Nov 14, 2025 - 01:20 UTC

Investigating

We are currently investigating an issue causing some orders of Oxybul-Okaïdi FR (OXYBUL-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Oct 27, 2025 - 07:11 UTC

This incident affected: Gift Processing.