Apple CH orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jan 19, 2026 - 14:41 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 19, 2026 - 13:40 UTC

Investigating

We are currently investigating an issue causing some orders of Apple CH (APPLE-CH) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 17, 2026 - 08:39 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 17, 2026 - 08:38 UTC

Investigating

We are currently investigating an issue causing some orders of Apple CH (APPLE-CH) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 17, 2026 - 08:38 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 17, 2026 - 08:37 UTC

Investigating

We are currently investigating an issue causing some orders of Apple CH (APPLE-CH) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 17, 2026 - 05:46 UTC
This incident affected: Gift Processing.