Royal Design SE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Mar 26, 2024 - 15:40 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Mar 26, 2024 - 14:40 UTC

Investigating

We are currently investigating an issue causing some orders of Royal Design SE (RYLDS-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Mar 20, 2024 - 21:45 UTC

This incident affected: Gift Processing.