TK Maxx UK orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Sep 13, 2026 - 19:52 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Sep 13, 2026 - 18:52 UTC

Investigating

We are currently investigating an issue causing some orders of TK Maxx UK (TKMX-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Sep 12, 2026 - 16:00 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Sep 12, 2026 - 15:52 UTC

Investigating

We are currently investigating an issue causing some orders of TK Maxx UK (TKMX-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Sep 12, 2026 - 15:45 UTC
This incident affected: Payout Fulfilment (United Kingdom).