East Side Mario’s CA orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Jan 07, 2026 - 13:03 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Jan 07, 2026 - 12:03 UTC

Investigating

We are currently investigating an issue causing some orders of East Side Mario’s CA (ESMARO-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Dec 23, 2025 - 15:47 UTC

This incident affected: Gift Processing.