Xbox CA orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.

Posted Jul 26, 2026 - 12:02 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Posted Jul 26, 2026 - 11:02 UTC

Investigating

We are currently investigating an issue causing some orders of Xbox CA (XBOX-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Posted Jul 25, 2026 - 20:26 UTC

This incident affected: Gift Processing.