UCI Cinemas DE orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jan 02, 2026 - 14:19 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 02, 2026 - 13:19 UTC

Investigating

We are currently investigating an issue causing some orders of UCI Cinemas DE (UCI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Dec 30, 2025 - 18:59 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Dec 30, 2025 - 18:54 UTC

Investigating

We are currently investigating an issue causing some orders of UCI Cinemas DE (UCI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Dec 30, 2025 - 17:04 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Dec 30, 2025 - 17:02 UTC

Investigating

We are currently investigating an issue causing some orders of UCI Cinemas DE (UCI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Dec 30, 2025 - 13:54 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Dec 30, 2025 - 13:54 UTC

Investigating

We are currently investigating an issue causing some orders of UCI Cinemas DE (UCI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Dec 30, 2025 - 12:29 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Dec 30, 2025 - 12:24 UTC

Investigating

We are currently investigating an issue causing some orders of UCI Cinemas DE (UCI-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Dec 30, 2025 - 09:19 UTC
This incident affected: Gift Processing.