Decathlon FR orders are failing

Incident Report for Runa

Resolved

This incident has been resolved.
Posted Jan 14, 2026 - 09:44 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 14, 2026 - 08:44 UTC

Investigating

We are currently investigating an issue causing some orders of Decathlon FR (DECA-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 13, 2026 - 15:04 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 13, 2026 - 15:04 UTC

Investigating

We are currently investigating an issue causing some orders of Decathlon FR (DECA-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 13, 2026 - 14:56 UTC

Monitoring

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Posted Jan 13, 2026 - 14:54 UTC

Investigating

We are currently investigating an issue causing some orders of Decathlon FR (DECA-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Posted Jan 13, 2026 - 14:53 UTC
This incident affected: Gift Processing.